Terms & Conditions

Last updated September 2026

By accepting a quote, booking work, or asking Section 16 Techworks to proceed, you agree to these terms unless something different has been agreed in writing.

Section 16 Techworks will explain the work being carried out and, where reasonably possible, agree any additional costs before continuing. Customers should back up important data and disclose known faults before work begins.

1. Scope of work and specific terms

A quote only covers the work, parts and materials listed in it.
If extra work, extra time or extra parts are needed, this will be discussed before going ahead where reasonably possible.
Certain products or services may have additional specific terms. These include the Section 16 Techworks Custom PCs Terms.
Specific terms apply alongside these general Terms & Conditions. Where there is a conflict relating specifically to that product or service, the relevant specific terms take precedence.
Nothing in these general or specific terms affects statutory consumer rights.

2. Access and working conditions

Customers must provide safe access, a reasonable workspace and suitable power where needed.
Work may be paused or stopped if access is not available or conditions are unsafe.
If a device reaches a login screen, the customer may need to unlock it or provide appropriate access details unless the fault prevents normal startup.

3. Diagnostics

Diagnostics and troubleshooting are chargeable unless clearly stated otherwise.
If a fault cannot be reproduced, time spent testing may still be chargeable.
If diagnosis shows that additional work or parts are needed, this will be explained before additional cost is incurred where reasonably possible.
Where a product-specific warranty provides a separate warranty-assessment process, including the Section 16 Techworks Custom PC Warranty, those specific warranty-assessment terms take precedence for that claim.

4. Data, backups and software

Customers are responsible for backing up important data before work starts.
Repairs, updates, malware removal and failing hardware can carry a risk of data loss.
Only files, settings and accounts reasonably needed for the agreed work will be accessed.
If data is copied for transfer or backup as part of the job, it will normally be deleted after completion unless agreed otherwise.
Customers are responsible for valid software licences, subscriptions and account access unless these are being supplied as part of the job.
Data recovery is not guaranteed unless a specific recovery service has been agreed.

5. Existing faults and parts

Hidden faults, previous poor workmanship, corrosion, liquid damage, failing components and unstable third-party equipment can affect cost, timing and outcome.
If a device already has damage or severe wear, repair work may carry additional risk or may turn out not to be economical.
Parts may be original or compatible equivalents depending on availability, budget, the agreed specification and customer preference.
Any manufacturer or supplier warranty on a part is additional to the customer's rights against Section 16 Techworks and does not replace any obligation Section 16 Techworks has under the contract or applicable consumer law.

6. Installs and performance

Work will be carried out neatly and the immediate area left tidy.
Plastering, decorating, specialist finishes, boxing-in, lifting or refitting floorboards and similar making-good work are not included unless specifically stated.
Wi-Fi and networking performance depends on building layout, materials, interference, broadband service and third-party equipment, so specific speeds or full coverage cannot be guaranteed in every property.
Remote support is provided on a best-efforts basis and depends on the device, the connection and the customer being able to follow steps where needed.

7. Aftercare

7-day snagging support: reasonable remote help for issues directly related to completed work and reported within 7 days.
30-day workmanship promise: faults caused by Section 16 Techworks workmanship within 30 days will be put right without additional labour charge.
Where a longer product-specific warranty applies, including the Section 16 Techworks Custom PC Warranty, that warranty applies in accordance with its own terms.
General aftercare does not cover new issues, unrelated faults, misuse, accidental damage, tampering, later modifications by others, power issues, liquid ingress or third-party outages.

8. Payment and cancellation

Payment is due on completion unless something different has been agreed in writing.
Section 16 Techworks may require part or full payment in advance where hardware, parts or materials must be purchased specifically for a job. Any required upfront payment will be stated before ordering.
Late payment may mean further work or support is paused until payment is made.
If a customer needs to cancel or rearrange, as much notice as possible should be given.
Reasonable charges may still apply for time already spent, attended appointments, completed diagnostics, or parts and materials ordered specifically for the job. Any cancellation charge will reflect costs or losses reasonably incurred rather than operate as a penalty.
Where statutory cancellation rights apply, they will be respected.

9. Uncollected equipment and storage

When equipment is ready for collection, Section 16 Techworks will notify the customer using the contact details provided for the job.
Equipment should normally be collected within 14 days of the first notification unless another arrangement has been agreed.
If equipment remains uncollected after that period, Section 16 Techworks may notify the customer that storage charges will begin. The storage charge is £15 per calendar day from the date stated in that notice. Storage charges will not be backdated to a period before the customer was notified that they would begin.
If equipment remains uncollected, Section 16 Techworks may take steps available under the Torts (Interference with Goods) Act 1977 or other applicable law, including serving formal notice requiring collection and, where lawful, notice of an intention to sell the goods.
Where uncollected equipment is lawfully sold, Section 16 Techworks may deduct sums lawfully due together with permitted sale costs. Any remaining proceeds will be accounted for to the customer as required by law.
Storage charges or other sums owed do not automatically transfer ownership of customer equipment to Section 16 Techworks.

10. Liability and consumer rights

Services are provided using reasonable care and skill.
Nothing in these terms removes or restricts rights available under consumer law.
Nothing excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or anything else that cannot legally be excluded or limited.
Section 16 Techworks is not responsible for loss or damage that was not reasonably foreseeable when the contract was entered into, or for loss caused by circumstances for which Section 16 Techworks is not legally responsible.
Section 16 Techworks is not responsible for loss arising from pre-existing faults, customer modifications, third-party services or equipment, or the customer's failure to maintain an appropriate backup, except where Section 16 Techworks is legally responsible for that loss.